Booking & Deposit

A deposit of 25% of the quoted price is required to confirm and secure your booking. This deposit is deducted from the final invoice.

Payment on Completion

The remaining balance is due upon completion of the job. Once the clean is finished, the client (or the relevant landlord, tenant, or agent) has 24 hours to review and confirm the work. If no concerns are raised within this window, the clean is considered accepted and the final payment link will be sent for immediate payment.

Cancellation Policy

We understand that plans can change. Our cancellation terms are as follows:

More than 48 hours' notice: Deposit fully refunded or credited toward a future booking.

24 to 48 hours' notice: Deposit is retained.

Less than 24 hours' notice, or no access provided on the day: Deposit is retained and a call out fee of £40 applies to cover the reserved time slot.

Insurance & Liability

Keystates Clean is fully insured. In the unlikely event of damage occurring during a clean, please notify us within 24 hours so the matter can be reviewed and resolved appropriately.

Privacy Policy

Keystates Clean collects only the information necessary to provide our services, including your name, contact details, and property information submitted through our website or in direct communication.

This information is used solely to manage bookings, process payments, and communicate with you about your job. We do not sell, share, or pass on your data to third parties, except where required to process payment or where legally obligated to do so.

You may request access to, correction of, or deletion of your personal data at any time by contacting us directly.